Senior Account Manager

This is a U.S. remote position. As a member of the Account Management team, the Senior Account Manager (SAM) is responsible for oversight of client accounts, including the seamless execution of Medical Communications programs.

Job Summary

This is a U.S. remote position. As a member of the Account Management team, the Senior Account Manager (SAM) is responsible for oversight of client accounts, including the seamless execution of Medical Communications programs. The SAM is solution-oriented, anticipating issues and able to streamline and implement SOPs throughout the course of a project plan to produce superior results.

 

Job Duties and Responsibilities

• Facilitates more complex client accounts as the primary day-to-day contact; partners with clients independently
• Responsible for management of all phases of the project life cycle, including project financial management and revenue reconciliations both internally and externally for each program
• Partner with Business Development on client meetings and updates globally across all lines of business
• Demonstrates ability to generate alignment across departments to guide a multi-disciplinary internal project team, consisting of scientific content managers, design, editorial, digital services in executing an assigned portfolio of client-facing Medical Communications and business intelligence programs
• Build strong relationships and maintain regular and effective communication with life science partners, key opinion leaders, and internal stakeholders
• Work with multiple teams within the organization to accurately determine, assign, track, and manage project plans to ensure deliverables are on time and within budget
• Proactively manages budgets and financial tracking of projects and overall client accounts
• Provides mentorship on fiscal responsibility and budget management for junior team members
• Supports client relationships by proactively addressing concerns and escalating and/or managing expectations with the support of the senior accounts team
• Understands client needs and proactively proposes ideas/solutions; responsible for building trust and partnerships
• Provides ongoing feedback and training for junior team and delegates project-specific tasks
• Partner with the Meeting Management team and/or clients to facilitate air travel, hotel accommodations, and transportation for delegates and expert faculty when required
• Ensure company systems and procedures are adhered to and/or improved to ensure all expectations are fulfilled
• Available to travel as business requires
• Available for teleconferences outside of usual working hours to help ensure company-level global coverage of program and project needs

 

The above job description in no way states or implies these duties are the only duties performed by this employee. The incumbent is expected to perform other related duties necessary for the effective operation of the department and company.

 

The Company reserves the right to change or alter any of the above duties and responsibilities according to the operational needs of the department and Company.

 

Education, Experience, and Skills

• Bachelor’s degree or work-related equivalent required
• 6+ year’s experience in an account management role at a medical communications agency
• Demonstrated client services experience, including project management experience for meetings/events delivered both live and virtually
• Experience in internal and external stakeholder management
• Experience leading a project team in a fast-paced environment
• Experience working within budgets and conducting financial reconciliations
• Experienced in spreadsheets and project management software
• Highly efficient in the use of Office 365

 

Key Competencies

• Be highly organized and able to track multiple operational needs
• Strong communication and interpersonal skills
• Demonstrated excellent decision-making, critical thinking, and problem-solving capability in a very fast-paced environment.

 

Conditions of Employment:

Verification of employment history, professional references, and education or training.

 

Working Conditions and Physical Effort:

• Work is normally performed in a typical interior/office work environment
• Travel may be required based on business needs (domestically and internationally) and attend virtual programs outside of working hours as needed.

 

Aptitude Health is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

Featured Benefits

• 100% remote working environment
• Medical, Dental, Vision Insurance
• Annual performance bonus eligibility
• 401(k) with employer match
• Paid Time Off (combined vacation & sick)
• Paid Holidays
• Paid Parental Leave
• Paid Life & Disability Insurance

 

The salary for this role is $75,000k and based upon several factors including experience, education, skills, training, qualifications, location, and company need.