CLIENT MANAGER ACCOUNT SERVICES

As a member of the account services team, the Account Services Client Manager (CM) is responsible for the timely and excellent execution of Medical Communications and Sole-sponsored programs. The CM is solution-oriented, anticipating issues with an eye toward integrating new ideas & solutions and creative strategies while ensuring effective support to produce superior results.

Reports to:

DIRECTOR ACCOUNT SERVICES

 

Key Responsibilities

  • Manage and execute client facing Medical Communications and Sole-sponsored programs as assigned
  • Partner with Business Development on client meetings and updates globally across all lines of business
  • Partner with Business Development on creation of the SOW and Budget.
  • Partner and manage a mutli-disceplinery internal project team, consisting of scientific content managers, design, editorial, digital services as needed
  • Build strong relationships and maintain regular and effective communication with life science partners, key opinion leaders, and internal stakeholders
  • Work with multiple teams within the organization to accurately determine, assign, track and manage project plans to ensure deliverables are on-time and within budget
  • Responsible for management of all phases of the project life cycle, including project financial management and reconciliations for each program
  • Oversee Project Coordinator and delegate execution of project specific tasks
  • Partner with Project Operations manager to facilitate air travel, hotel accommodations and transportation for delegates and expert faculty when required
  • Ensure company systems and procedures are adhered to and/or improved to ensure all expectations are fulfilled
  • Comply with organizational requirements for protection and use of intellectual property
  • Available to travel as business requires
  • Available for occasional teleconferences outside of usual working hours, to help ensure company-level global coverage of program and project needs

 

Experience

  • Experience as an account manager at a healthcare agency, 3+ years
  • Understanding of the HCP transfer of value reporting (Sunshine Act in US and EFPIA in EU)
  • Demonstrated project management experience for meetings / events including congresses,
  • Demonstrated experience in live event planning and management preferred
  • worked with survey deployment and creating and managing surveys is a plus.
  • Excellent decision making, critical thinking and problem-solving capability in a very fast-paced environment.
  • Be highly organized and able to keep team members moving forward and on track
  • Strong client orientation and interpersonal skills
  • symposia, speaker trainings, advisory boards
  • Experience in delivery of digital solutions
  • Fluent in spreadsheets and project management software
  • Highly efficient in the use of Office 365

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