General Purpose

As a member of the Account Services team, the Project Operations Manager works closely with the Account Managers and Account Directors to provide logistics and digital delivery support for all client projects. The Project Operations Manager is solution-oriented, anticipates issues, and can integrate ideas & solutions and creative strategies while ensuring the effective implementation of projects to produce superior results.

Key Responsibilities

  • Overall operations management of all logistical components of company-level as well as project-related activities from inception to conclusion, adhering to timeline and budget limitations in accordance with the approved scope of work
  • Partner with the Account Managers and Account Directors to support digital delivery for assigned projects
  • Lead the development of internal logistics-related operating procedures and processes to improve efficiency, reduce redundancy and costs
  • Convey client’s challenges and perspectives to project team members
  • Manage detailed digital project plans in alignment with internal processes
  • Ensure company systems and procedures are adhered to and/or improved to ensure client expectations are fulfilled
  • Comply with organizational requirements for protection and use of intellectual property
  • Available to travel on a limited basis when required (up to 15%–20%)
  • Available for occasional teleconferences outside of usual working hours, to help ensure company-level global coverage of client needs


  • Experience as a project or logistics manager at a healthcare agency, 3+ years
  • Strong client orientation and interpersonal skills
  • Demonstrated experience in complex live event planning and management preferred
  • Demonstrated project management experience for meetings/events including congresses, symposia, speaker trainings, advisory boards
  • Demonstrated strong negotiation skills
  • Experience in delivery of digital solutions
  • Fluent in spreadsheets and project management software
  • Highly proficient in the use of Office 365
  • Excellent decision-making, critical-thinking and problem-solving capability in a very fast-paced environment
  • Highly organized and able to keep team members moving forward and on track

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